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Praxair, Inc. Customer Service - Welding Supply - Equipment Specialist in Santa Ana, California

Customer Service - Welding Supply - Equipment Specialist

Description

Praxair Distribution, Inc., a subsidiary of Praxair, Inc., a Fortune 300 company that supplies atmospheric, process, specialty gases, high-performance coatings, and related services & technologies is seeking a Customer Service - Welding Supply - Equipment Specialist in Santa Ana, CA.

The Customer Service - Welding Supply - Equipment Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. The Customer Service - Welding Supply - Equipment Specialist receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

Customer Service - Welding Supply - Equipment Specialist

  • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.

  • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.

  • Uses business software systems to retrieve customer information, verify inventory levels and process orders.

  • Verifies customer credit status and completes necessary paperwork to issue credits or debits.

  • Provides quotes and assistance to sales force and management within set parameters.

  • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.

  • Provides customers with informational materials such as sales brochures, marketing flyers, etc.

  • Responsible for phone inquiries for service calls and part orders.

  • Builds and maintains effective working relationships with all internal PDI customers.

  • Performs at a high level to meet call center performance metrics.

  • Other duties as assigned

Qualifications

  • High School Diploma required, college or equivalent experience preferred

  • Minimum of 2 – 4 years of customer service or in store sales experience required

  • Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required

  • Hands on experience in welding industry, preferred

  • Strong computer skills, including Microsoft applications and Lotus Notes

  • Excellent verbal and written communications skills

  • Proficiency in computer systems and computers applications

  • Strong verbal and written communication skills

  • Demonstrated ability to work independently and be self-motivated

  • Ability to work flexible hours

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Customer Service Staff

Primary Location California-Santa Ana

Schedule Full-time

Req ID: 18002176

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