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Praxair, Inc. Inbound Collector in Ankeny, Iowa

Inbound Collector

Description

Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading industrial gas company in North and South America and one of the largestworldwide. Praxair produces, sells and distributes atmospheric, process and specialtygases, and high-performancesurface coatings. Our products,servicesand technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety ofindustries, includingaerospace,chemicals,food and beverage,electronics,energy,healthcare, manufacturing, primarymetalsand many others. For more information about the company, please visit our website atwww.praxair.com.

Praxair Distribution, Inc. is seeking an Inbound Collector to join our team locatedin Ankeny, IA.

Inbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Inbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Inbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.

Inbound Collector

  • Answer inbound phone calls from internal and external customers

  • Process payments

  • Make credit release decisions following procedures as stated in The PDI Way

  • Refer customer disputes to field personnel for final resolution

  • Make payment arrangements on delinquent accounts

  • Perform outbound collections calls in support of credit release procedures

  • Escalate customer disputes and collections situations as necessary

  • Assist team in meeting inbound service level standards

  • Other duties as assigned

Qualifications

  • HS diploma/GED required

  • 2 years Credit & Collections experience

  • Handling inbound calls in a fast-paced environment

  • Computer experience in Word and Excel

  • Customer service skills

  • Effective verbal communication skills

  • Working successfully in a team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Finance/Accounting

Primary Location Iowa-Ankeny

Schedule Full-time

Req ID: 19000315

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