Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading industrial gas company in North and South America and one of the largestworldwide. Praxair produces, sells and distributes atmospheric, process and specialtygases, and high-performancesurface coatings. Our products,servicesand technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety ofindustries, includingaerospace,chemicals,food and beverage,electronics,energy,healthcare, manufacturing, primarymetalsand many others. For more information about the company, please visit our website atwww.praxair.com.
Praxair Distribution, Inc. is seeking an Inbound Collector to join our team locatedin Ankeny, IA.
Inbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Inbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Inbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.
Answer inbound phone calls from internal and external customers
Make credit release decisions following procedures as stated in The PDI Way
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Perform outbound collections calls in support of credit release procedures
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standards
Other duties as assigned
HS diploma/GED required
2 years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Customer service skills
Effective verbal communication skills
Working successfully in a team environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Primary Location Iowa-Ankeny
Req ID: 19000315